right of withdrawal

Right of withdrawal of the consumer 

If the contractual partner is a consumer, he has a right of revocation. 

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must provide us with your name, address and, if available, your telephone number and e-mail address to inform us by means of a clear statement (eg a letter sent by mail or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. 

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the revocation

If you revoke this contract, we must refund all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days of receipt of the goods. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. 

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days."

You shall bear the direct costs of returning the goods.

In case of damaged goods, you are obliged to prove that you are not at fault for the damage. This includes proper packaging of the goods for transport.


End of the cancellation policy